Shipping policy
At DuoSmooth, we offer free shipping on all orders, with fast processing and full tracking for every package.
Processing Time: All orders are processed within 1–2 business days. Tracking numbers are usually issued within 1–2 business days after your order is processed. Once your order ships, you will receive a confirmation email with your tracking number.
Shipping Times:
- Canada: 7–14 business days
- United States: 7–14 business days
- Saudi Arabia & Middle East: 7–12 business days
- Other International: 10–18 business days
Shipping times may vary depending on carrier delays or high-volume periods.
Shipping Fees: Shipping is completely free on all orders, regardless of your location. No hidden fees. No surprises.
Order Tracking: Every order includes a tracking number. You can track your shipment at any time using the link provided in your confirmation email.
Wrong Address or Delivery Issues: Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect addresses provided by the customer.
Customs & Duties: We ship directly to Saudi Arabia and the Middle East regularly. In most cases, no additional customs fees apply. For other international destinations, customs fees may vary by country and are the responsibility of the customer.
If you have any questions about your order, contact us at support@duosmooth.com.