Shipping policy
At DuoSmooth™, we provide free worldwide shipping on all orders, with fast processing and full tracking for every package.
Processing Time
Orders are processed within 1–2 business days. Tracking numbers are issued once your order has been prepared for shipment. You will receive a confirmation email with your tracking link as soon as your package ships.
Estimated Delivery Times
- Canada: 7–14 business days
- United States: 7–14 business days
- International: 10–18 business days
Delivery times may vary during holidays, high‑volume periods, or due to carrier delays.
Shipping Fees
Shipping is 100% free on all orders — no hidden fees, no surprises.
Order Tracking
Every order includes a tracking number. You can check your delivery status anytime using the link in your confirmation email or through our Track Your Order page.
Incorrect Address or Delivery Issues
Please ensure your shipping address is correct at checkout. DuoSmooth™ is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.
Customs & Duties
Customs fees may vary by country and are the responsibility of the customer.
Need Help?
If you have any questions about your order, contact us at: support@duosmooth.com