Privacy Policy
DuoSmooth™ (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect personal information that identifies or can reasonably be linked to you. This includes your name, billing and shipping address, phone number, email address, payment information, account details, items you view or purchase, communications you send to us, device information such as IP address and browser type, and usage information about how you interact with our website.
Sources of Personal Information
We collect information directly from you when you create an account, make a purchase, or contact us. We also collect information automatically through cookies and similar technologies. In addition, we may receive information from service providers, partners, and third parties who support our business operations.
How We Use Your Information
We use your personal information to provide and improve our Services, process orders and payments, arrange shipping, manage returns and exchanges, personalize your shopping experience, send notifications, and offer customer support. We may also use your information for marketing and advertising, security and fraud prevention, and to comply with legal obligations.
How We Share Your Information
We may share your information with Shopify, service providers (such as payment processors, shipping carriers, IT providers, and analytics partners), marketing partners, affiliates, and third parties when you request or consent. We may also disclose information when required by law or in connection with business transactions such as mergers or acquisitions. You may opt out of targeted advertising at: https://duosmooth.com/pages/data-sharing-opt-out
Relationship With Shopify
Our store is hosted by Shopify, which collects and processes personal information to operate and improve the Services. Shopify may process your data in various countries. To learn more about how Shopify handles your information, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third‑Party Websites
Our website may contain links to third‑party sites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If a child has provided personal information, please contact us to request deletion.
Security and Data Retention
We use industry‑standard security measures to protect your information, but no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights such as accessing your personal information, requesting deletion, correcting inaccuracies, receiving a copy of your data, opting out of targeted advertising, or managing communication preferences. UK and EEA residents may also object to or restrict processing and withdraw consent. You may exercise these rights by contacting us at support@duosmooth.com.
Complaints
If you have concerns about our data practices, contact us. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your information may be transferred outside your country. When transferring data from the EEA or UK, we rely on approved legal mechanisms such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: support@duosmooth.com
Business Address: DuoSmooth™, 594‑3450 Rue Saint‑Denis, Montréal, QC H2X 3L3, Canada