Shipping Policy

At DuoSmooth, we offer free shipping on all orders, with fast processing and full tracking for every package.

Processing Time

All orders are processed within 1–2 business days. Tracking numbers are usually issued within 1–2 business days after your order is processed. Once your order ships, you will receive a confirmation email with your tracking number.

Shipping Times

• Canada: 7–14 business days
• United States: 7–14 business days
• International: 10–20 business days

Shipping times may vary depending on carrier delays, customs processing, or high‑volume periods.

Shipping Fees

Shipping is free on all orders, regardless of location.

Order Tracking 

Every order includes a tracking number. You can track your shipment at any time using the link provided in your confirmation email.

Wrong Address or Delivery Issues

 Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect addresses provided by the customer.

Customs & Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

If you have any questions about your order, contact us at support@duosmooth.com.